Refund and Returns Policy

Overview

Last Updated: January 21, 2026At Jacket.plus, we strive to ensure you love every jacket you purchase. However, all sales are final, and we do not accept returns or provide refunds to the original payment method for any reason.We do offer store credit as an alternative for eligible items, allowing you to find something else you’ll love in our collection.Eligibility for Store Credit

  • You may request store credit within 30 days of receiving your order.
  • The item must be:
    • Unused
    • In its original condition (with all tags attached)
    • In original packaging
    • Accompanied by proof of purchase (order number or receipt)
  • We do not accept returns or store credit for:
    • Final sale items (including clearance or promotional items marked as such)
    • Personalized or custom-made jackets
    • Undergarments, swimwear, or other hygiene-sensitive items
    • Items damaged due to customer misuse or wear

How to Request Store Credit

  1. Contact our customer support team at [support@jacket.plus (mailto:support@jacket.plus)] (or through our website contact form) with your order number and a brief explanation.
  2. We will provide you with a prepaid return shipping label (for domestic orders; international customers may be responsible for return shipping costs).
  3. Ship the item back to us using the provided label.
  4. Once we receive and inspect the returned item (usually within 5-10 business days), we will issue store credit equal to the original purchase price (excluding original shipping fees).
  5. Store credit will be applied to your Jacket.plus account and is valid for 12 months from the date of issuance. It can be used toward any future purchase on our site.

Important Notes

  • Original shipping fees are non-refundable and not included in store credit.
  • Return shipping costs are covered only for eligible domestic returns; otherwise, they are the customer’s responsibility.
  • We reserve the right to deny store credit if the item does not meet our condition requirements.
  • Store credit is non-transferable, cannot be redeemed for cash, and has no cash value outside of Jacket.plus.

We appreciate your understanding of our policy, which helps us maintain quality and sustainability in our operations. If you have any questions, feel free to reach out to our team—we’re here to help!
Thank you for shopping with Jacket.plus!

Need help?

Contact us at 1.209.781.5894 for questions related to refunds and returns.